Help Center
FREQUENTLY ASKED QUESTIONS
General Logistics FAQ
Anchor Egypt provides integrated logistics and freight forwarding services, including air freight, sea freight, land transportation, customs clearance, warehousing, 3PL solutions, and project logistics.
Yes. Depending on the shipment requirements and destination, we can coordinate door-to-door logistics solutions, including transportation, customs clearance, handling, and final delivery.
Yes. Through our international network of logistics partners, carriers, and agents, Anchor Egypt coordinates shipments to and from international markets by air, sea, and land.
Yes. We develop tailor-made solutions based on the nature of the cargo, shipment volume, destination, timeline, storage requirements, and overall supply chain needs.
AIR FREIGHT FAQ
Air freight is generally suitable when speed, time sensitivity, security, or cargo value are important considerations.
Yes. We can coordinate time-sensitive and urgent air freight requirements based on available routes, airline schedules, cargo characteristics, and destination.
Typically, we need details such as:
- Origin and destination
- Cargo description
- Weight and dimensions
- Number of packages
- Required shipping date
- Commercial value
- Special handling requirements, if applicable
Our team will advise you on the required documentation and shipping process.
SEA FREIGHT FAQ
FCL — Full Container Load: The shipment occupies an entire container.
LCL — Less than Container Load: The shipment shares container space with cargo belonging to other customers.
Our team can help determine the appropriate option based on your cargo volume and requirements.
Yes. We can coordinate the transportation process from the cargo's origin through ocean transportation, customs clearance, and final delivery.
Yes. Anchor Egypt provides specialized solutions for heavy, oversized, and out-of-gauge cargo, subject to cargo specifications and transportation requirements.
LAND TRANSPORTATION FAQ
Yes. Anchor Egypt coordinates domestic transportation solutions according to cargo type, route, delivery requirements, and shipment schedule.
Yes. We can coordinate cross-border transportation solutions through our logistics network, subject to the destination and applicable regulations.
Yes. Specialized transportation can be arranged for heavy and oversized cargo following route assessment, equipment selection, and transportation planning.
CUSTOMS CLEARANCE FAQ
Required documentation depends on the cargo, origin, destination, shipment type, and applicable regulations.
Depending on the shipment, documents may include:
- Commercial Invoice
- Packing List
- Bill of Lading / Air Waybill
- Certificate of Origin
- Import / Export documentation
- Product-specific certificates or permits
- Other documents required by the relevant authorities
Our customs team can advise you on the documentation applicable to your shipment.
Clearance time varies depending on the shipment, documentation, cargo type, customs procedures, inspections, and applicable regulatory requirements.
Yes. We provide customs clearance coordination for both import and export shipments.
3PL & WAREHOUSING FAQ
Third-Party Logistics (3PL) means outsourcing selected logistics operations to a specialized logistics provider.
This can include:
- Warehousing
- Inventory management
- Transportation
- Distribution
- Order fulfillment
- Loading and unloading
- Reverse logistics
Yes. Our logistics solutions can include stock and inventory management according to the customer's operational requirements.
Yes. We assess your products, storage requirements, movement patterns, distribution network, and operational objectives to develop a suitable logistics solution.
PROJECT LOGISTICS FAQ
Our project logistics capabilities can support:
- Heavy machinery
- Industrial equipment
- Production lines
- Oversized cargo
- Out-of-gauge cargo
- Heavy-lift cargo
- Specialized equipment
- Industrial and infrastructure projects
Yes. Route surveys and feasibility studies can be part of our project logistics planning, particularly for heavy and oversized cargo.
Yes. We can coordinate heavy-lift and specialized cargo handling requirements as part of an integrated project logistics solution.
Yes. Project logistics can include feasibility studies, route surveys, transport engineering, carrier selection, packing, loading, lashing, transportation, warehousing, unloading, and final delivery.